Job Description

Eligibility List: An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any future Full Time Permanent or Full Time Temporary Parking Enforcement Officer positions that may become available.

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
Three Weeks paid annual vacation days, increasing with years of service;
Four (4) paid personal days;
Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
Health and dental benefits;
Employee and family assistance program;
Maternity and parental leave top up (93% of base salary);
Training and development programs including tuition reimbursement of $1500 per calendar year.
Fitness membership discount;
Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing. As a Parking Enforcement Officer (PEO) you will provide a full range of parking control and administrative duties. In this role, you will also be required to be a certified City of Toronto Municipal Law Enforcement Officer, in which you will be responsible for ensuring that illegally parked vehicles are dealt with in an appropriate manner including tagging and/or towing or posting vehicles with warning notices. In addition, you will be responding to enquiries and complaints in a prompt and courteous manner.

What you’ll do

Carry out general duties of a Municipal Law Enforcement Officer under the direction of a Supervisor Parking Enforcement and/or Field Supervisor in accordance with the Toronto Police Service Standards and procedures
Respond to enquiries and complaints in a prompt and courteous manner
Ensure that illegally parked vehicles are dealt with in an appropriate manner including tagging and/or towing or posting vehicles with a 10-day “Warning Notice”
Carry out parking control duties, in accordance with municipal by-laws and the provisions of the Municipal Law Enforcement Officer Program
Attend court for disputed parking tickets, as a witness, and to file documents as required
Carry out general administrative duties under the direction of Supervisor, Parking Enforcement
Enter data for parking tickets into a database
Prepare court notification sheets and ensure staff are notified of court attendance, as required
Ensure the pick-up of all official documents either through the Metropolitan Toronto Police Service, Parking Enforcement Unit or the Provincial Courts;
Assist the Supervisor, Parking Enforcement in implementing any new initiatives at particular sites on a pilot or community-wide basis
Carry out duties assisting the Supervisor, Parking Enforcement for such initiatives, as training staff, and reporting on a variety of security strategies and approaches
Play a supportive role in the change process by working to develop strong working partnerships and community ties
Undertake other related security functions as required
Assist operating unit staff in 1st cleaning and line painting and common law tows
Assist security personnel with MLEO duties
Conduct site audits to ensure requisite parking related signage in accordance with legislative and Police requirements
Support operating unit staff in provision of appropriate signage for communities
Work cooperatively with Toronto Police Services to ensure proper signage in communities
Assist as necessary with the distribution of bulk parking permit orders
Attend community meetings as required
Investigate parking permit fraud
Engage and educate tenants on parking program
Additional duties as assigned
What you’ll need

1-3 Years of experience in Parking Enforcement
Must possess a valid Ontario Class G Driver’s License (proof of possession will be required at time of job offer)
Must pass and maintain full security and police clearance including fingerprinting and background check
Canadian Police Information Centre (CPIC) Background Clearance
Ability to complete the Municipal Law Enforcement Officer (MLEO) course
Knowledge of safety and security practices, techniques, municipal by-laws and court procedures
Ability to understand parking related rules, regulations and documentation
Ability to exercise good judgment in difficult situations
A commitment to excellent customer service
Proven ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
Excellent listening, conflict resolution and de-escalation skills
Ability to write (reports, letters) using clear language and Microsoft Office Products
Ability to work varying shifts and flexibility to be re-assigned as necessary
Ability to successfully pass annual Use of Force Training and First Aid/CPR
Important:

All applicants will be required to submit a valid certification letter from Ontario Association of Chiefs of Police (“OACP”) or proof of prior Peace Officer status within Canada in the past 5 years and proof of a valid Fit Pin (exemptions may apply). Failure to do so will automatically disqualify you from continuing through the selection process.

Please visit https://oacpcertificate.ca/ or contact OACP directly at 647-777-8313 or email: [email protected] for additional information.

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Required languages: English

Education level: Ability to complete the Municipal Law Enforcement Officer (MLEO) course

Required skills: Excellent listening, conflict resolution and de-escalation skills

Closest intersection: Steeles Ave W and Keele St