Job Description

Join the IT Services team at the City of New Westminster! As a seasoned Business Systems Analyst, your primary focus will be Land, Council, and Library systems, including Horizon, Tempest, and eScribe. In addition to assessing business requirements and recommending solutions, you’ll play a crucial role in scripting, programming, ongoing application support, and project management. From technical tasks like database maintenance to collaborating with clients and vendors, this role demands a high degree of independent judgment and action within established guidelines. Explore opportunities to leverage your skills across other various systems as operationally required.

Required languages: English

Education level: Bachelor’s degree from a recognized, reputable post-secondary institution in an IT Systems related discipline.

Required skills: • Proven hands-on experience with Municipal enterprise applications, such as Tempest, eScribe, Horizon, and Stone Orchard • Ability to provide advice and recommendations on technical matters related to the Land/Property tax/Permitting • Experience with data integration technologies (such as ETL, flat files, XML etc.,) integrating custom or third- party software systems with an enterprise application. • Experience with web development and related technologies and tools (such as HTML, JavaScript, CSS, IIS etc.). • Familiarity with web services integration • Ability to act as a primary IT system owner and provide technical support on the system environment and applications • Flexible and able to manage simultaneous priorities, pressures, and deadlines. • Ability to define, analyze, and document business systems processes • Ability to establish and maintain effective working relationships with a variety of contacts • Ability to document, analyze, and assess a variety of information, identify priorities and resources, and propose alternative business processes • Ability to analyze and evaluate data and information required for programming develop logical solutions to solve problems • Ability to listen to feedback from non-technical stakeholders and communicate effectively orally and in writing and to present proposals that address this feedback in non-technical language • Ability to perform assigned duties with minimum supervision

Additional skills / Assets: Minimum Required Experience • 5+ years of experience working in an IT department as a Business Systems Analyst • 3+ years of experience in a Business Systems Analyst related role working with municipal systems Other Requirements • Must be a Canadian citizen or a permanent resident • Must pass a Police Information Check Role Responsibilities • Developing reports and queries using a variety of tools, including Tempest ReportBuilder Tools, SSRS and SQL Management Studio • Developing, maintaining, and troubleshooting interfaces between systems using a variety of tools including SQL and proprietary vendor tools • Managing user accounts and security • Provide troubleshooting assistance and end-user support to our business departments. • Configuring existing system functionality to meet business requirements (e.g. folder types, email templates) • Research and enable new system functionality • Installing software updates and facilitating user to do release testing • Performing Microsoft SQL database administration • Creating queries, as well as updating, importing, and exporting data (e.g. FOI request, or SQL view for other teams) • Working with vendors and their support channels to meet business requirements • Performing routine system admin tasks such as refresh TEST database, install patches, clean up tasks, and server monitoring • Performing other related duties as required

Closest intersection: 6th Street, Royal Avenue