Job Description

Location: Ottawa, Ontario

Reports to: Coordinator, William E Hay and Sherwood

Employment Status: Casual Part Time (7 positions)

Bargaining Unit Status: Included (Youth Worker)

Hourly Wage: $28.86 – $36.22

Language requirements: English is essential; French is considered an asset

Bona Fide occupational requirement (BFOR): N/A

Schedule: Casual, rotational. Based on program’s needs. Minimum availability – 8 shifts per month.

Reference Number: 26-020

Closing Date: June 6th, 2026

Posting Stage: Internal/External

About us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.

Under the general direction of the Director of Youth Justice Services and immediate supervision of the Coordinator of William E Hay and Sherwood, the Youth Counsellor is responsible to provide direct services to Agency clients in accordance with policies and directives established within the Bureau.

What you will do:

Provide unit coverage on a rotational shift basis ensuring the safety and security of staff, clients and physical plant.
Provide direct clinical services including crisis intervention and on-going case planning involving client, family and relevant collaterals.
Maintain current client files and complete required admission forms, plans of care (including goals/action), daily logs and summary reports.
Comply with all mandating legislative requirements, Agency policies and procedures. Safeguard client confidentiality, rights and responsibilities.
Develop and deliver Lifeskills modules to client groups.
Advocate for clients and facilitate access to community resources and services.
Represent the Agency in a professional manner. Maintain positive working relationships with the community, other services providers, and collaterals.
Attend and participate in supervision
Participate in on-going supervision of part-time/students
Follow safe work practices as established by the Bureau and the program

Required languages: English

Education level: Diploma or degree in the social sciences.

Required skills: Provide unit coverage on a rotational shift basis ensuring the safety and security of staff, clients and physical plant. Provide direct clinical services including crisis intervention and on-going case planning involving client, family and relevant collaterals. Maintain current client files and complete required admission forms, plans of care (including goals/action), daily logs and summary reports. Comply with all mandating legislative requirements, Agency policies and procedures. Safeguard client confidentiality, rights and responsibilities. Develop and deliver Lifeskills modules to client groups. Advocate for clients and facilitate access to community resources and services. Represent the Agency in a professional manner. Maintain positive working relationships with the community, other services providers, and collaterals. Attend and participate in supervision Participate in on-going supervision of part-time/students Follow safe work practices as established by the Bureau and the program

Additional skills / Assets: Diploma or degree in the social sciences. Two years related clinical experience Proven written & verbal communication skills. Ability to work autonomously and as an effective team member. Must be able to work rotational shift work Must be able to physically restrain clients when necessary Oral and written fluency in English is essential; French is considered an asset

Closest intersection: William E Hay Centre, Sherwood