Job Description

Front Desk Supervisor
Pomeroy Hotel Fort McMurray
10108 Manning Avenue, Fort McMurray, AB T9H 2C3
Employment Type: Full Time – Hourly – 30-40 hours per week
Wage offer: $24.00 per hour
2 positions open
We are looking for a Front Desk Supervisor to join our team!
If you are a person who enjoys a dynamic work environment, socializing with people, and values or-ganization, this is the perfect job for you!
Job Description
As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting posi-tive impressions on each guest. Your role is very important because you are your team’s leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business deci-sions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Pomeroy Perks
• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.
Key Focuses
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impres-sions.
• Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Processes check-ins, check-outs, registers transactions, and provides information on hotel ser-vices and room location.
• Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
• Maintains product knowledge of all room types, promotions, rate plans, and hotel and commu-nity amenities.
Experience/Passions/Education
• Minimum 1 year of previous experience as a Front Desk Supervisor at a hotel is a must.
• Proficient in English.
• Tech-savvy.
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Direct link to application: https://pomeroylodging.talentnest.com/en/posting/195131/location/237527

Required languages: english

Education level: N/A

Required skills: Minimum 1 year of previous experience as a Front Desk Supervisor at a hotel is a must.

Closest intersection: 10108 Manning Avenue