Job Description

User Support Technician
Kinka Family

Job details:
Location: Toronto, ON
Salary: $31.25 hourly for 40 hours per week
1 Vacancy
Terms of employment: Permanent, Full-Time
Start date: As soon as possible
Benefits: Medical benefits, Dental benefits, Group insurance benefits, Life insurance benefits
Employment conditions: Day, Evening, Flexible Hours, Morning, Night, Overtime

Qualifications:
– Ability to communicate orally and in writing in English is required;
– Completion of a college program in computer science, computer programming or network administration is required;
– 1 year to less than 2 two years of previous work experience as a User Support Technician is required;
– Japanese and/or Korean language fluency is an asset.

Job duties:
– Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
– Consult user guides, technical manuals and other documents to research and implement solutions;
– Reproduce, diagnose and resolve technical problems encountered by users;
– Provide advice and training to users in response to identified difficulties;
– Provide business systems, network and Internet support to users in response to identified difficulties;
– Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
– Participate in the redesign of applications and other software;
– Supervise other technical support workers in this group;
– Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
– Perform Web-server backup and recovery operations;
– Manage incidents.

Credentials:
– Certificates, licences, memberships, and courses: CompTIA Security+ Certification, Information technology infrastructure library (ITIL) Certification, Network+ Certification.

Experience and specialization:
– Computer and technology knowledge: Android, Information Technology Infrastructure Library (ITIL), iOS, MAC, Linux, Networking software, Networking hardware, Networking security, Extranet, Intranet, Internet, Servers, Desktop applications, File management software, Security software, Word processing software, Presentation software, Mail server software, Database software, Programming languages, Mac OS, Python, JavaScript, MS Office, MS Windows, SQL, SharePoint, Spreadsheet, TCP/IP, Wireless networks, WordPress.

Other information:
– Work Setting: Head Office;
– Supervision: 1 to 2 people;
– Transportation/travel information: Public transportation is available;
– Job Location: 294 College Street, 2nd Floor, Toronto ON M5T 1R9.

How to Apply:
By e-mail: [email protected]

Required languages: Ability to communicate orally and in writing in English is required

Education level: Completion of a college program in computer science, computer programming or network administration is required

Required skills: 1 year to less than 2 two years of previous work experience as a User Support Technician is required

Closest intersection: College Street and Spadina Avenue