Job Description

Position Summary:
As a valued member of the IT Delivery & Operations Team, the IT Technician is responsible for dayto-
day IT assistance to users, to maintain and deploy IT infrastructure, and to help implement new
IT systems and technologies. IT Technicians are responsible for the smooth running and
maintenance of the company’s computer and network systems. Their roles include troubleshooting,
setting up devices and software, identifying issues with computer hardware and helping solve
customers’ technical enquiries. This position requires solid technical skills, keen attention to detail,
and a proactive, hands-on mindset focused on delivering responsive IT support across both
enterprise and industrial environments.

Key Responsibilities:
Technical Support & Operations
• Provide timely and effective IT technical support including computer/network hardware and
software installation, configuration, troubleshooting, and maintenance.
• Organize and schedule maintenance upgrades, minimizing impact to the business and end
user community.
• Participate in after-hours on-call rotations as required.
Security & Infrastructure Management
• Ensure performance, security, and privacy of computer/network infrastructure equipment
and systems, collaborating with the Cybersecurity Team.
• Monitor security alerts and assist with incident response.
Documentation & Knowledge Management

• Develop and maintain IT documentation, including IT asset tracking, knowledge base
articles, and end-user training guides.
Training, Collaboration & Communication
• Provide orientation and guidance to employees on how to operate new software and
computer equipment.
• Collaborate with IT team members to ensure smooth operation of all systems.
• Understand and comply with all company policies and procedures

Required languages: English

Education level: Diploma/Degree in IT, Computer Science, or related field (or equivalent education & experience). • Certification as IT Technician. CompTIA A+, Microsoft Certified IT Professional, or similar certification, or an acceptable combination of education and relevant experience required.

Required skills: Experienced with Windows Server, Hyper-V/VMware, Active Directory, Group Policy, DNS, and DHCP. • Proficient in building strong relationships and communicating clearly across diverse teams and stakeholders. • Skilled in administering Fortinet network switching, wireless systems and firewall administration. • Skilled in Windows desktop support, including system imaging, hardware/software troubleshooting, and peripheral maintenance. • Solid understanding of networking fundamentals: TCP/IP, VLANs, Wi-Fi setup and troubleshooting. • Familiarity with ITSM platforms including ticketing systems, remote support, and asset management., Knowledgeable of internet security and data privacy principles. • Experienced with Microsoft 365 suite of products. • Strong communication, documentation, and customer service skills across technical and nontechnical teams. • Highly organized, detail-oriented, and self-motivated; effective both independently and as part of a team. • Comfortable working in dynamic, fast-paced manufacturing or industrial environments. • Possess a valid Class 5 Driver’s License with reliable access to a personal vehicle for intersite travel (eligible for mileage reimbursement). • Participate in after-hours support on-call rotations as required.

Closest intersection: Hwy 3A & Hwy 6