Job Description

Job Duties
Front Desk Clerk
– Register arriving guests and assign rooms
– Process group arrivals and departures
– Take, cancel and change room reservations
– Provide information on hotel facilities and services
– Provide general information about points of interest in the area
– Process guests’ departures, calculate charges and receive payments
– Balance cash and complete balance sheets, cash reports and related forms
– Maintain an inventory of vacancies, reservations and room assignments
– Follow emergency and safety procedures
– Clerical duties (i.e. faxing, filing, photocopying)
– Answer telephone and relay telephone calls and messages
– Provide customer service

Night Audit Clerk
– Balance daily transactions
– Complete reports
– Respond to complaints of guests
– Perform light housekeeping and cleaning duties

Education Requirements
– Secondary (high school) graduation certificate

Skills Requirements
– 7 months – 1 year experience working as a Hotel Front Desk Clerk
– Attention to detail
– Standing for extended periods

Computer and Technology Knowledge
– Multi-line switchboard
– Word processing software
– Spreadsheet
– Database software
– Central reservation system (CRS)
– Internet

Personal Suitability
– Client focus
– Efficient interpersonal skills
– Judgment
– Reliability
– Resourcefulness
– Dependability
– Excellent oral communication
– Flexibility
– Organized
– Team player

Language of Work
English

Wage / Hours
$19.00 to 20.60 hourly (to be negotiated) / 37.50 to 40.00 hours per week

Number of Vacancies Available
One (1)

Benefits
– Dental plan
– Health care plan
– Vision care benefits 

Location of Work
Super 8 Yellowknife (on-site)
308 Old Airport Road
Yellowknife, NT
X1A 3T3

Contact for Resume Submission
[email protected]

Required languages: English

Education level: Secondary high school graduation certificate

Required skills: Attention to detail, customer service

Closest intersection: 308 Old Airport Road