Job Description

We are looking for a Guest Services Manager to lead daily operations, develop and implement policies, recruit and train staff, oversee maintenance, and ensure exceptional guest experiences. Responsibilities include managing budgets, conducting performance reviews, organizing events, negotiating with clients and suppliers, and enforcing company policies. The role also involves coordinating marketing strategies, managing inventory, and providing solutions for guest concerns and special requests. Proficiency in MS Office, QuickBooks, and strong leadership skills are essential.Basic security clearance
Enhanced reliability security clearance
Confidential security clearance
Secret clearance
Criminal record check
Eligible for professional liability insurance

Required languages: English

Education level: Bachelor's degree or equivalent experience

Required skills: MS Word Quick Books MS Excel MS Office MS Outlook MS PowerPoint Google Drive Salesforce Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player

Additional skills / Assets: Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Negotiate with suppliers for the provision of materials and supplies Conduct training sessions Negotiate with clients for the use of facilities Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Manage events Organize and maintain inventory Plan and control budget and inventory Manage contracts for advertising or marketing strategiesFast-paced environment Work under pressure Attention to detail Combination of sitting, standing, walking Standing for extended periods Large workload Overtime required

Closest intersection: Highway 16 (Yellowhead Highway) and Beitush Road