Job Description

Tasks/Resposibilities:
Report on the performance of computer systems and networks;
Respond to users experiencing difficulties with computer;
Consult user guides, technical manuals and other documents to research and implement solutions;
Provide advice and training to users in response to identified difficulties;
Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
Participate in the redesign of applications and other software;
Supervise other technical support workers in this group;
Provide business systems, network and Internet support to users in response to identified difficulties;
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
Perform Web-server backup and recovery operations; and
Provide customer service

Required languages: English

Education level: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Required skills: 2 years to less than 3 years of related work experiences

Closest intersection: 156 Street NW and 135 Avenue NW