Job Description

We are seeking Crisis Intervention Workers to join our team and are looking for individuals with excellent communication and interpersonal skills as well as the ability to provide specialized support services to victims and witnesses of crime and trauma.
The NWPD is a mid-sized police department with over 200 employees. We are committed to having a professional and supportive workplace promoting employee equity, wellness, and fulfillment. We are a hard-working and welcoming team focused on doing great work and serving our community.
What your key role will be
As a Crisis Intervention Worker, you will contribute to our continued success by providing crisis intervention and direct support services to those impacted by crime and/or trauma. You will be part of a team that is responsible for providing crisis intervention support, information, and referrals at police scenes as well as over the telephone to victims and witnesses of crime or traumatic events. In addition to this, your role includes, but is not limited to:
Adaptability: You’ll have the willingness and ability to adapt to the dynamic needs of the position and the Department.
Communication: You’ll have excellent communication skills both orally and in writing, and the ability to convey information clearly and simply. As well, you are an active listener, who ensures you understand directions and information being shared.
Confidentiality: You’ll navigate your role while exercising considerable confidentiality, tact, and diplomacy. You’ll have a keen sense and awareness of the rules and procedures with respect to the handling of confidential information.
Decision Making: You’ll have strong decision-making skills which allow you to make confident assessments of policies and procedures while applying them accordingly in high-pressure environments.
Team Player: You’ll genuinely enjoy engaging with your teammates to get the work done. You believe in the importance of building and maintaining strong working relationships. You’ll have a willingness to partner with and work alongside the police.
Planning and Organizing: You’ll have strong organizational skills as well as the ability to adapt and manage multiple tasks and details in a fast-paced environment.
What you bring to this role
You will have experience and success in many of the following areas:
You have completed Grade 12
You have post-secondary courses in the field of social science
You have strong interpersonal skills and sound judgement
You have direct experience with (or the ability to learn) crisis intervention and follow-up support practices and techniques related to the work performed
You have considerable knowledge of (or the ability to learn) police and victim services program objectives and procedures; as well as the Criminal Justice System and the services available through community agencies and organizations
You have the ability to effectively assess risk
You are motivated, compassionate, and empathetic and have a genuine desire to help others
You support and promote a diverse, inclusive, and healthy workplace
You are confident working with Microsoft Office (Word, Excel, and Outlook)
You hold a valid Class 5 BC Driver’s License
You must be within a 30-minute response time to the New Westminster Police Department when on call
You can pass and maintain a security clearance, including a background check and polygraph
What we can offer you
A challenging and exciting career
Competitive wage plus 12% in lieu of vacation, statutory holidays and all benefits
Access to an onsite fitness facility
Supportive leaders and co-workers who care about you and your family’s health and wellness
Centrally located in the lower mainland of British Columbia
One block away from Columbia Skytrain Station
Free staff parking
A work environment giving you the ability to connect one-on-one with our staff, including police officers, civilian members, and senior leadership team
What we’ll accomplish together
As a civilian member, working within a police department is a career like no other. It brings excitement, variety, and a challenge. The person you are, the work you will do, and the role you will play in this organization matters. You will become part of the NWPD family and join our group of diverse and talented people who truly want to make a difference.
If you are excited and curious to learn more about this opportunity, please apply – we would love to hear from you!
Job Title: Crisis Intervention Worker
Employment Status: Auxiliary
Number of Positions: Up to 3
Application Deadline: May 28, 2025, at 8:00 a.m.
Union: CUPE Local 387
Department: Victim Assistance Unit, NWPD
Salary: $31.95 to $37.54 per hour plus 12% in lieu of benefits
Hours of Work: This position is based on operational needs, up to 35 hours a week. The successful applicants will be able to work on-call during a variety of non-standard shifts which may include: evenings, weekends, and statutory holidays. Daytime shift availability is considered an asset. Shifts can be either scheduled or standby.
Training Commitment: The successful applicants will need to be available for approximately 60 hours of classroom training. The training will take place on Saturdays during the day and on a weekday during the evening in early Fall 2025.
Career Centre: https://nwpd.bamboohr.com/careers

To support a workforce that reflects the diversity of our community; women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), persons with disabilities, and others who may contribute to diversity of our workforce, are encouraged to express their interest. New Westminster is on the unceded and unsurrendered land of the Halq’eméylem-speaking peoples. It is acknowledged by the City that colonialism has made invisible their histories and connections to the land. We are learning and building relationships with the people whose lands we are on. We thank all applicants for their interest and advise that only those selected for an interview will be contacted.
This position is only open to those with Canadian Citizenship or Permanent Residency in Canada.

Required languages: english

Education level: You have completed Grade 12 You have post-secondary courses in the field of social science

Required skills: You have strong interpersonal skills and sound judgement You have direct experience with (or the ability to learn) crisis intervention and follow-up support practices and techniques related to the work performed You have considerable knowledge of (or the ability to learn) police and victim services program objectives and procedures; as well as the Criminal Justice System and the services available through community agencies and organizations You have the ability to effectively assess risk You are motivated, compassionate, and empathetic and have a genuine desire to help others You support and promote a diverse, inclusive, and healthy workplace You are confident working with Microsoft Office (Word, Excel, and Outlook) You hold a valid Class 5 BC Driver’s License You must be within a 30-minute response time to the New Westminster Police Department when on call You can pass and maintain a security clearance, including a background check and polygraph

Additional skills / Assets: You hold a valid Class 5 BC Driver’s License You must be within a 30-minute response time to the New Westminster Police Department when on call You can pass and maintain a security clearance, including a background check and polygraph

Closest intersection: Columbia Street and 6th Street