Job Description

The Manager, Learning & Engagement plays a critical role in enhancing employee experiences and fostering a culture of professional growth, engagement, and continuous learning. Reporting to the Director of HR, you will lead impactful initiatives in learning, onboarding, employee engagement, recognition, leadership development, and organizational communication, aligning these efforts with the City’s strategic priorities and corporate goals. Key responsibilities include designing and evaluating learning programs, managing vendor relationships, developing leadership tools, and delivering training in various formats, create engagement and implement strategies, enhance onboarding, organize events, support career development, and establish learning policies, budgets, and special projects like LMS implementation.

What We Offer:
Work-life balance – 3 weeks of paid vacation and an optional compressed day off program
Health and wellness – comprehensive benefits, plus other wellness-focused programs and benefits
Retirement benefits – including municipal pension plan
Career development – ongoing learning, leadership development, and education development program

Required languages: English

Education level: Education and Certification • Bachelor’s degree in education, adult learning, leadership development, organizational development, human resources, or a related field. • Certification as a Certified Training and Development Professional (CTDP) or Chartered Professional in Human Resources (CPHR) (or equivalent). • Additional certification in project management or change management (e.g., Prosci, Lean Green Belt, PMP) is an asset. • Coaching training or certification is an advantage. • Master’s degree in a related field is preferred. Experience • Considerable experience in learning and development, organizational development, or a related field, including training, leadership development, onboarding, engagement, and succession planning. • Proven ability to manage budgets, learning management systems, vendor relationships, and policy development. • Demonstrated experience collaborating with senior leaders to align learning and engagement initiatives with business goals. • Solid background in planning and executing employee learning events, recognition programs, and team-building activities. • Expertise in coaching managers and employees on career development strategies.

Required skills: Skills • Strong interpersonal and communication abilities to build relationships and drive collaboration. • Analytical skills to interpret data and make informed recommendations. • Expertise in adult learning principles, instructional design, and innovative delivery methods. • Proficiency in learning management systems and learning technologies, including eLearning platforms (e.g., Articulate Storyline, Canva) and survey tools. • Advanced skills in project management and Microsoft Office applications. • Knowledge of psychometric instruments, such as MBTI, EQ-i, and leadership assessments. Attributes • Innovative, flexible, and technologically proficient. • Collaborative and passionate about leadership and employee development. • Able to inspire teams, foster inclusion, and drive organizational change. Additional Requirements • Police Information Check.

Closest intersection: Royal Avenue, 6th Street