Job Description

T2R 0E7

Work location:
– On site

Terms of employment:
– Term or contract
– Full time
– Morning, Day, Flexible hours, To be determined

Start date:
– Starts as soon as possible

Vacancies:
– 1 vacancy

Experience:
– 1 year to less than 2 years

On site:
– Work must be completed at the physical location. There is no option to work remotely.

Work setting:
– Relocation costs covered by employer
– Willing to relocate
– Private company, corporation or industry

Tasks:
– Respond to users experiencing difficulties with computer
– Consult user guides, technical manuals and other documents to research and implement solutions
– Provide advice and training to users in response to identified difficulties
– Collect, organize and maintain a problems and solutions log for use by other technical support analysts
– Participate in the redesign of applications and other software
– Supervise other technical support workers in this group
– Provide business systems, network and Internet support to users in response to identified difficulties
– Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
– Resolve product and service related problems

Security and safety:
– Criminal record check

Transportation/travel information:
– Public transportation is available

Work conditions and physical capabilities:
– Fast-paced environment
– Work under pressure
– Tight deadlines
– Repetitive tasks
– Attention to detail

Personal suitability:
– Accurate
– Client focus
– Efficient interpersonal skills
– Initiative
– Organized
– Team player
– Ability to multitask
– Time management
– Innovation

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
– Support for persons with disabilities
– Support for newcomers and refugees
– Support for youths
– Support for Indigenous people

Who can apply for this job?
You can apply if you are:
– a Canadian citizen
– a permanent resident of Canada
– a temporary resident of Canada with a valid work permit
– Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply
By email
[email protected]

Required languages: English

Education level: Secondary (high) school graduation certificate

Required skills: Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Resolve product and service related problems

Closest intersection: Calgary, AB