Job Description

General Manager at Canada’s leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers.

The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also believe in championing a fun and safe work environment and contributing to a thriving workplace culture.

business address: #510 – 1500 Cranbrook St N; Cranbrook, BC V1C 3S8

title of the position: General Manager (NOC 60030)

vacancies: 1

job duties:
• Plan, direct, and oversee both Front of the House and Heart of the House operations, ensuring both work together as one
• Lead by example and work alongside team members
• Oversee hiring and team member training and make final hiring decisions
• Develop and implement operational procedures to ensure efficient service delivery to our Guests
• Monitor and adjust work schedules, as required, according to daily reservation volumes and events
• Manage all reservations for hockey teams, school lunches, and related programs
• Evaluate team members’ performance, coach, and provide constructive feedback
• Critically ensure all targets for labour and food costs are met
• Conduct weekly inventories for beer, liquor, wine, and draft, maintaining less than 2% variance and troubleshooting any issues
• Track total gross profit per period and submit weekly reports to accountants, including inventory, every Monday before the store opens
• Monitor revenues, sales reports, and make operational decisions in alignment with budgets
• Attend to Guests’ feedback and ensure their satisfaction
• Be the main point of contact for health and safety inspections and compliance
• Collaborate with vendors to negotiate pricing and ensure timely delivery of supplies
• Work to attract Guests by developing and implementing marketing, advertising, public and community relations programs.

The ideal candidate will:
• Achieve goals through strong organizational skills and effective time management
• Build relationships by finding common ground and work cohesively with all team members
• Be committed to championing the “Foundations of Hospitality”, “Heart of Hospitality”, Boston Pizza’s Brand Standards and Food Safety.
• Effectively communicate, share goals, challenges, and continuously coach the team on ways to progress
• Maintain composure and thrive in a fast-paced environment
• Be driven by professional development opportunities and consistently seek new learning and skill-building moments.
• Always enhance the Guest and team member experience

ability to supervise: The GM oversees 25-30 team members on a daily basis, with a total staff of over 55-60 employees.

terms of employment: permanent full-time; 40 hours per week

language of work: English

wage: The base wage is $37/hour, with gratuities in addition to the base wage, averaging around $3-6 per hour worked.

start date: as soon as possible

employment conditions: morning, day, evening, weekend – The schedule consists of 40 hours per week with set shifts. Evening and weekend availability is required. The GM is also responsible for creating the staff schedule.

benefits package offered: co-paid 50/50 dental & medical benefits will be available after 6 months of consecutive work (50/50 split between the employee and the employer)

location of work: #510 – 1500 Cranbrook St N; Cranbrook, BC V1C 3S8

work setting: casual dining restaurant

skills requirements:
• education: completion of secondary school (high school)
• work experience: minimum 5 years of experience in the Food Service Industry at a supervisory or managerial level
• certifications: BC Serving it Right responsible beverage service training program
contact information / how to apply:
• E-mail address: [email protected]

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada’s 50 Top Managed Companies for over 20 years in a row. We are committed to the development and growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

*Applications will only be accepted via the above e-mail address. Only candidates selected for the interview will be contacted. Thank you for your interest in working with us!

Required languages: English

Education level: completion of secondary school (high school)

Required skills: minimum 5 years of experience in the Food Service Industry at a supervisory or managerial level

Closest intersection: 1500 Cranbrook St N; Cranbrook, BC V1C 3S8