Job Description

Company Operating name: The Wax Bench Revelstoke Snow & Bike

Business Address: 106 Orton Ave, Revelstoke, BC, V0E 2S0
Location of Work: 106 Orton Ave, Revelstoke, BC, V0E 2S0

Description of company:
The Wax Bench is a ski and bike store based in Revelstoke British Columbia. Starting out as a ski tuning shop, the store has expanded considerably over the last 11 years of operation. Repair services consist of winter based ski tuning and year-round bike tuning. Rental activities comprises of a kids seasonal rental program as well as high end ski and snowboard rentals. Winter ski retail sales are supported by a demo rental fleet operated by the rental department. Summer and winter retail sales now form the larger part of total operations. The Wax Bench has remained service focused though this transition and is now looking to build a management team to maintain service while growing retail operations.

Job Title: Retail/Service Writer Supervisor (NOC 62010)

Wage: $23 /hour
Offered benefits: staff purchasing on ski and bike equipment
Terms of Employment: Full-time, permanent (33-35 hours per week)
Start date: August 1, 2025
Language of work: English
Number of available positions: 1

How to apply:
Contact: Dougal Pow
Email: [email protected]

Job Duties:

Oversee daily operations of retail and service writing staff
Train, mentor and supervise retail employees
Create and manage staff schedules to meet business demand
Assign tasks and monitor team performance
Resolve customer complaints
Assist customers in selecting products
Maintain accurate records of customer service transactions and product inventory
Ensure accuracy of service writing, including customer details and service requirements
Upsell and cross-sell products/services to increase revenue and enhance customer experience
Monitor and run reports to manage inventory levels, ordering supplies when necessary
Ensure store displays are well-maintained and appealing to customers
Process sales transactions, complete cash outs, and ensure POS system accuracy

Employment Requirements/work experience:

Minimum 2.5 years experience in a retail and service environment specializing in ski or bike equipment
Must have at least 3 seasons experience in a ski shop
Must have at least 2 seasons experience in a bike shop
Ski and Bike service writing experience
Ski rental experience
Ability to supervise 3 staff members

Additional Requirements:

Fluent in English
Strong communication skills
Must Be Computer literate
Microsoft experience required
Canva experience is an advantage
Lightspeed Retail POS experience – Associate level user experience required
Lightspeed Retail POS Admin or Manager level experience an advantage
Problem solving and conflict resolution
High attention to detail

Required languages: English

Education level: none

Required skills: Minimum 2.5 years experience in a retail and service environment specializing in ski or bike equipment. Must have at least 3 seasons experience in a ski shop. Must have at least 2 seasons experience in a bike shop. Ski and Bike service writing experience. Ski rental experience. Ability to supervise 3 staff members

Closest intersection: Orton/1st St