Job Description

Job Title: Retail Sales Supervisor (NOC 62010)
Company: 5515239 Manitoba Ltd., O/A Oak Bluff ESSO
Physical Location: 34 A PTH 3E, Oak Bluff, MB R4G 0B2
Employment Type: Full-Time, Permanent (40 hours per week)
Salary: $20.65 per hour (based on experience and qualifications)
Number of Positions: 2
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Job Description
Oak Bluff ESSO, one of the busiest 24/7 gas stations and convenience stores in Manitoba, is seeking highly skilled and experienced Retail Sales Supervisors to manage daily operations, lead a team, and ensure excellent customer service. This dynamic location also provides postal services, fueling operations, and convenience store items to a diverse clientele.
The ideal candidates will have strong leadership skills, operational expertise, proficiency in Point-of-Sale (POS) systems, and extensive knowledge of gas station equipment. Candidates must have reliable transportation (a car) to commute to the work location.
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Key Responsibilities
Operational Management
• Oversee, supervise, and coordinate the daily operations of the gas station, convenience store, and postal outlet.
• Ensure 24/7 smooth operations by managing staff schedules, shifts, and break times, including mornings, evenings, and overnight shifts.
• Perform all duties on the POS register, including handling cash, processing sales, and covering shift deficiencies as needed.
• Prepare detailed and accurate shift reports, including reconciliations, cash balancing, sales reports, and supporting documentation.
• Ensure store cleanliness, organization, and safety standards are consistently maintained in all areas, including the forecourt, fuel pumps, and back-office areas.
Customer Service Excellence
• Resolve customer complaints and inquiries professionally, ensuring a positive and engaging experience for all patrons.
• Provide personalized service by recommending products, services, and promotions based on customer preferences.
• Maintain compliance with health, safety, and customer service policies to create a welcoming environment.
Inventory and Supplies Management
• Receive, inspect, restock, and rotate inventory to ensure freshness and availability.
• Conduct regular inventory counts to prevent shrinkage, waste, or overstocking.
• Assist in ordering merchandise and supplies based on sales trends and forecasted demand.
• Update product displays, shelf pricing, and promotional setups to enhance store appearance and drive sales.
Team Leadership and Training
• Train new employees on POS systems, store policies, customer service standards, and safety procedures.
• Delegate and supervise tasks to ensure operational efficiency while maintaining a productive work environment.
• Provide performance feedback to employees and assist in resolving team conflicts or operational challenges.
Gas Station Equipment and Maintenance
• Monitor and maintain gas station equipment, including fuel dispensers, air pumps, and car wash facilities, ensuring all are in good working condition.
• Troubleshoot equipment malfunctions and coordinate timely repairs with service providers.
• Ensure compliance with environmental and safety regulations related to fuel handling, storage, and emergency protocols.
Sales and Revenue Optimization
• Analyze sales trends, customer preferences, and competitive data to implement strategies for increasing revenue.
• Develop and execute promotional campaigns, loyalty programs, and cross-selling initiatives to maximize profitability.
• Monitor daily, weekly, and monthly sales targets and work with staff to achieve them consistently.
Other Responsibilities
• Assist with postal outlet operations, including processing parcels, selling stamps, and managing mail services.
• Ensure the security of the store and forecourt areas, including monitoring CCTV systems and implementing loss prevention measures.
• Adapt quickly to operational demands, such as increased customer traffic or unexpected staffing shortages.
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Qualifications and Requirements
• Education: Completion of secondary school education or equivalent.
• Experience: Previous supervisory experience in a gas station and convenience store environment is an asset.
• Transportation: Must have a reliable car to commute to the location.
• Language: Fluency in English (verbal and written).
• Flexibility: Willingness to work various shifts, including weekends, nights, and holidays.
• Leadership Skills: Strong ability to manage a team in a fast-paced environment, ensuring smooth operations and excellent customer service.
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Additional Qualifications
• Experience working in high-traffic, 24/7 gas stations or convenience stores is an asset.
• Familiarity with postal outlet operations and parcel handling is an asset.
• Previous experience in a supervisory role within similar industries is an asset.
• Technical Skills:
• Proficiency in Point-of-Sale (POS) systems and inventory management software is an asset.
• Thorough knowledge of gas station equipment and their maintenance is an asset.
• Ability to prepare detailed shifts and financial reports is an asset.

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Benefits
• Competitive salary with opportunities for overtime pay.
• Vacation pay;
• Flexible work schedules.
• Opportunities for professional development and career advancement.
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Application Process
Interested candidates are encouraged to apply by submitting their resume and cover letter to:
• Email: [email protected]
• In-Person or By Mail: 34 A PTH 3E, Oak Bluff, MB R4G 0B2
Note: This position is open to Canadian citizens, permanent residents, and foreign workers eligible under IRCC guidelines. Candidates must demonstrate the ability to relocate or reliably commute to Oak Bluff, MB, before starting work.

Required languages: English

Education level: Completion of secondary school education or equivalent.

Required skills: Previous experience in a supervisory role within similar industries is an asset.

Closest intersection: 34 A PTH 3E, Oak Bluff, MB R4G 0B2