Job Description

Reporting to: Supervisor, Document Management Team
Classification: Temporary On-Call/Casual
Type of Posting: New Position
Salary Range: $24.77 – $29.38 per hour
Starting Date: As soon as possible
Application deadline: August 11, 2024, 11:59 PM. Applications will be reviewed on an ongoing basis.
Application Procedure: Apply through the Career section of our website: https://hccas.ca/

MISSION
Guided by Catholic values and teachings, we serve and offer bilingual (English/French) service to children, youth and families within the Hamilton community to protect their safety and well-being, strengthen families and nurture lifelong relationships.
The Catholic Children’s Aid Society of Hamilton is committed to having a workforce that is reflective of the diversity of the city of Hamilton and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.
Qualified candidates must have the skills and knowledge needed to work with an increasingly diverse population as well as knowledge of inequities, how they are perpetuated, and the skills to address them, specific to the requirements of the job.
We are currently hiring a Casual Bilingual Receptionist for on-call/casual work. The successful candidate must be available on short notice. Our office hours Monday to Friday, 8:30am-4:30pm.

Duties:
• Maintains a professional atmosphere at the reception desk and performs all functions relating to general receptionist and switchboard duties.
• Operates telephone system, servicing in-office and remote staff by managing internal and external phone calls; take messages as required and operate the paging system.
• Answers and directs calls, greets clients and visitors in French or English language and directs them to the appropriate Agency personnel; updates telephone greetings and retrieves, responds and/or directs voice mails to appropriate individuals, daily.
• Processing online pick-up requests for courier services, logging mail and service deliveries
• Calls taxis upon Worker or Supervisory request.
• Coordinates phone calls between Volunteers and Workers regarding visiting program information.
• Complies with Agency’s health and safety policies and the Ontario Health and Safety Act, and regulations.
• Committed to the Society’s mission and vision.
• Performs other duties as may be assigned.

Qualifications:
• Secondary-school graduate with a specialization in office procedures.
• Must be fluently bilingual in French/English.
• Excellent communication skills and ability to deal with people from diverse backgrounds.
• Ability to assess situations and to remain calm under pressure. Ability to deal with crisis situations, and to evaluate situations requiring assistance
• Ability to maintain effective communications and working relationships demonstrating strong interpersonal skills, respect, tact, sensitivity and diplomacy.
• Sensitive to the diverse needs of clients and able to maintain calm and composure, while responding sensitively to clients who are upset, suffer from mental health, etc.
• Excellent written and verbal communication skills in English and French.
• Demonstrates a commitment to and role models behaviours that demonstrates the Mission and Vision of the Catholic Children’s Aid Society.
• An awareness and sensitivity to anti-oppressive/anti-racist philosophy; or a willingness to learn about impacts of oppressive and racist practices.

Additional Requirements for this Position:
• Computer literate with demonstrated proficiency in Microsoft office and proprietary child welfare systems and programs.
• Demonstrates a commitment to, and work ethic in leadership and role models behaviours that demonstrates the Mission and Vision of the Catholic Children’s Aid Society.
• Able to affirm and integrate in the delivery of services the Society values which reflect the Agency’s Catholic faith, heritage, culture and traditions.
• Respectful and compassionate demeanor.
• At the time of hire, documents required will include:
o Police clearance
o Provincial Child Protection Record Check

The Catholic Children’s Aid Society of Hamilton is committed to having a workforce that is reflective of the diversity of the city of Hamilton and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.
Catholic Children’s Aid Society of Hamilton is committed to ensuring a unbiased selection process that values equity, diversity and inclusion and reflects the Hamilton Catholic community that we serve.
In order to minimize interviewer bias we have incorporated the following into our selection process:
1. We will have our interview panel score written assignments blind to eliminate bias
2. We will seek out recent examples on behavior-based questions during the interview process
3. We will review a candidate’s lived experience during the interview and when assessing staffing needs
4. We provide accommodations in accordance with AODA and the Ontario Human Rights Code
5. We will hold your application in strict and professional confidence
We are an equal opportunity employer and are committed to building on inclusive process that respects the dignity and independence of people with disabilities. If you require a disability related accommodation in order to participate in the recruitment process, please inform Human Resources at the time when you are invited for an interview

Required languages: Bilingual English and French

Education level: Secondary-school graduate with a specialization in office procedures.

Required skills: Duties: • Maintains a professional atmosphere at the reception desk and performs all functions relating to general receptionist and switchboard duties. • Operates telephone system, servicing in-office and remote staff by managing internal and external phone calls; take messages as required and operate the paging system. • Answers and directs calls, greets clients and visitors in French or English language and directs them to the appropriate Agency personnel; updates telephone greetings and retrieves, responds and/or directs voice mails to appropriate individuals, daily. • Processing online pick-up requests for courier services, logging mail and service deliveries • Calls taxis upon Worker or Supervisory request. • Coordinates phone calls between Volunteers and Workers regarding visiting program information. • Complies with Agency’s health and safety policies and the Ontario Health and Safety Act, and regulations. • Committed to the Society’s mission and vision. • Performs other duties as may be assigned.• Secondary-school graduate with a specialization in office procedures. • Must be fluently bilingual in French/English. • Excellent communication skills and ability to deal with people from diverse backgrounds. • Ability to assess situations and to remain calm under pressure. Ability to deal with crisis situations, and to evaluate situations requiring assistance • Ability to maintain effective communications and working relationships demonstrating strong interpersonal skills, respect, tact, sensitivity and diplomacy. • Sensitive to the diverse needs of clients and able to maintain calm and composure, while responding sensitively to clients who are upset, suffer from mental health, etc. • Excellent written and verbal communication skills in English and French. • Demonstrates a commitment to and role models behaviours that demonstrates the Mission and Vision of the Catholic Children’s Aid Society. • An awareness and sensitivity to anti-oppressive/anti-racist philosophy; or a willingness to learn about impacts of oppressive and racist practices.

Additional skills / Assets: • Computer literate with demonstrated proficiency in Microsoft office and proprietary child welfare systems and programs. • Demonstrates a commitment to, and work ethic in leadership and role models behaviours that demonstrates the Mission and Vision of the Catholic Children’s Aid Society. • Able to affirm and integrate in the delivery of services the Society values which reflect the Agency’s Catholic faith, heritage, culture and traditions. • Respectful and compassionate demeanor. • At the time of hire, documents required will include: o Police clearance o Provincial Child Protection Record Check

Closest intersection: Sanford Avenue and King Steet East