Job Description

Customer Service Assistant
(NOC 64409 – Other customer and information services representatives)
Employer: A-Yen Services Inc. o/a R Tax Solution
Location: K12- 800E, 999-36 Street NE Calgary, AB T2A 7X6

JOB DETAILS
Salary: $20.00 hourly for 30 to 35 hours per week

Terms of employment: Permanent employment, Full time

Employment conditions: Day, Weekend, Morning

Start date: Starts as soon as possible

Vacancies: 2 vacancies

JOB REQUIREMENTS
Languages: English

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work setting: Urban area

Specific Tasks/Responsibilities:
• Access and process information.
• Address customers’ complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.
• Advise clients on advertising or sales promotion strategies.
• Initiate and maintain contact with the media.
• Answer written and oral inquiries.
• Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes.
• Develop, implement and evaluate communication strategies and programs.
• Co-ordinate special publicity events and promotions.
• Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases.
• Assist in the preparation of brochures, reports, newsletters and other material.

EXPERIENCE AND SPECIALIZATION
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint

Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Tight deadlines, Work under pressure, Repetitive tasks

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement

HOW TO APPLY
Please submit a resume and an application letter.

By email: [email protected]

By mail:
334 Aboyne Place NE
Calgary, AB
T2A 5Y9

Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.

Required languages: English

Education level: Secondary (high) school graduation certificate

Required skills: • Access and process information. • Address customers' complaints or concerns. • Answer inquiries and provide information to customers. • Arrange for billing for services. • Arrange for refunds and credits. • Explain the type and cost of services offered. • Issue receipts and other forms. • Maintain records and statistics. • Order office supplies and maintain inventory. • Perform general office duties. • Receive and log complaints. • Receive payments. • Advise clients on advertising or sales promotion strategies. • Initiate and maintain contact with the media. • Answer written and oral inquiries. • Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes. • Develop, implement and evaluate communication strategies and programs. • Co-ordinate special publicity events and promotions. • Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases. • Assist in the preparation of brochures, reports, newsletters and other material.

Closest intersection: K12- 800E, 999-36 Street NE Calgary, AB T2A 7X6