Job Description

Tasks/Responsibilities:
Respond to users experiencing difficulties with computer;
Consult user guides, technical manuals and other documents to research and implement solutions;
Provide advice and training to users in response to identified difficulties;
Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software;
Supervise other technical support workers in this group;
Provide business systems, network and Internet support to users in response to identified difficulties;
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Required languages: English

Education level: Information Technology

Required skills: Information Technology

Closest intersection: 14 Avenue NE