Job Description

Job Details:

Job Title: User Support Technician
Status: Full Time, permanent
Wage Rate: $34.00/HR
Vacancies: 1

Location Details:

Company: Secure Worx AV & Automation INC
Vancouver, BC V3W 5S7

Job Description:

Experience and Skills:
• Completion of secondary school is usually required.
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Duties:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties!
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
•
How To Apply:

By email: [email protected]

Required languages: English

Education level: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Required skills: excellent communication, customer service and problem-solving skills.

Closest intersection: Vancouver