Job Description

The City of New Westminster has earned a proud reputation for civic leadership, service delivery and outstanding employee relations. We offer our employees great work-life balance; competitive salaries and benefit plans (including defined benefit pension and compressed day off); education and training opportunities; and challenging and rewarding work.
As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 80,000 residents. It is a city rich in history with a viable and thriving economy, a population representative of the diversity of the region, and is staffed by talented and dedicated employees who work together to achieve its strategic vision. The City of New Westminster has earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.
The City of New Westminster is looking for a dedicated individual to join our team and share in our commitment to lead the way in public service excellence.
The City of New Westminster is looking for an outstanding candidate to join its Information Technology department in the role of System Administrator. This is a key role in the City’s journey to Microsoft 365 and hybrid cloud systems, and will also maintain and further develop the City’s virtualization, server and storage environments. The successful candidate will be responsible for various aspects of the city’s systems, including evaluating opportunities for improvements; designing and developing new solutions; conducting upgrades; engaging in projects; in addition to maintaining day-to-day operations of the Microsoft, cloud and systems infrastructure.
Objectives of the Role
• Maintain high levels of availability, currency, and service delivery of the server, storage, Microsoft and cloud infrastructure
• Provide advice and expertise in transition to Microsoft 365 and cloud environments
• In collaboration with the Senior Network Administrator, ensure cyber security and privileged account management practices are implemented and followed
• Understand stakeholder needs and develop system solutions and refinements that efficiently deliver services on project initiatives
Duties and Responsibilities
• Maintains effective and collaborative working relationships with stakeholders, consultants, and users
• Provides tier 3 systems support to the user community
• Conducts upgrades, developments, patches, and other activities relating to systems
• Oversees and monitors the City’s server, storage, Microsoft and cloud environment
• Documents and maintains system diagrams and information for effective planning
• Assesses and analyses technology project requirements to recommend and develop solutions
• Manages systems infrastructure projects
• Collaborates with IT operations staff, including the Helpdesk team, Applications team and Senior Network Administrator
• Able to work at non-standard hours to perform systems/network maintenance and to respond to emergency support as required
• Performs other related duties as required

Examples of Work
• Plan and transform existing on premise services (i.e., Exchange) to the cloud
• Review and respond appropriately to notifications on systems infrastructure health
• Design, plan, and architect infrastructure (on premise and cloud)
• Monitor and maintain regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Collaborate on large projects and build out related system components
• Configure and deploy infrastructure-related software and utilities
• Provide recommendations on and implement infrastructure improvements to create administrative and technical network efficiencies
• Create server, storage, and cloud infrastructure design drawings as required

Required languages: English

Education level: • Bachelor’s degree in Computer Science (or 2-year Diploma of Technology in Computer Science) supplemented by a Azure Administrator Associate or Azure Solutions Architect Expert certifications or equivalent

Required skills: • 3+ years’ experience as a System Administrator in a service-based organization • Strong knowledge and experience with the following technologies: • Microsoft Active Directory, Exchange Server, SharePoint, Azure/M365, PowerShell • VMware/vSphere, Storage Area Networks • Network switching/routing, IP telephony, firewalls (Palo Alto) • Cyber Security fundamentals, next-gen EDR/MDR platforms, email security suites • Endpoint management (SCCM, Intune) • Remote access platforms (F5 Big-IP, RDS) • Backup and Recovery platforms (Cohesity), Azure ASR

Closest intersection: Royal Ave & 6th Street