Job Description

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Provide customer service

JOB CRITERIA:
• Security and Safety: Criminal record check
• Start Date: As soon as possible
• Position Type: Full-Time Permanent
• Position Vacancies: 1

Required languages: English

Education level: Secondary (high) school graduation certificate or equivalent experience

Required skills: 1 year to less than 2 years experience

Closest intersection: Fallsview Blvd and Murray Street