Job Description

We are looking for an individual with excellent communications skills, who excels at problem solving, and enjoys working in a dynamic environment.

The NWPD is a mid-sized police department with over 200 employees. We are committed to having a professional and supportive workplace promoting employee equity, wellness, and fulfillment. We are a hard-working and welcoming team focused on doing great work and serving our community.

What your key role will be

As the Communications Operator, you will contribute to our continued success by handling non-emergency police calls and assisting the public with general reception-related services. In addition to this, your role includes, but is not limited to:

Front Counter Support: You’ll assist with a wide range of administrative processes, including helping public visitors get in touch with the correct contact or offering in-person non-emergency assistance, as well as referring non-police matters to appropriate resources and managing the courier deliveries for the department.

Communication: You’ll have excellent communication skills and the ability to convey information clearly and simply. As well, you are an active listener, who ensures you understand directions and information.

Customer Focus: You’ll be happiest when working with the public on their non-emergency situations and you take great pride in rolling up your sleeves to get even the smallest of tasks done.

Decision Making: You’ll have strong decision making skills, which will allow you to make quick and confident assessments of our policies and procedures and bring forward suggestions to improve our processes.

Time Management: You’ll manage your time and resources to ensure work is completed efficiently and with minimal supervision.

Team Player: You’ll genuinely enjoy engaging with your teammates to get the work done. You believe in the importance of building and maintaining strong working relationships.

Planning and Organizing: You’ll have strong organizational skills as well as the ability to adapt and manage multiple tasks and details in a fast-paced environment.

What you bring to this role

You will have experience and success in many of the following areas:

 You have completed Grade 12
 You have considerable experience as a Communications Operator, delivering non-emergency police incident report call-taking or equivalent relevant experience
 You have top-notch communication skills including the ability to interpret and explain laws, rules and regulations to the public
 You are motivated, compassionate, and empathetic with a genuine desire to help others
 You support and promote a diverse, inclusive, and healthy workplace
 You can listen and discern what information is significant, obtain all relevant details on complaints, and communicate with accuracy for those incidents requiring police response and can advise the public of action to be taken
 You are confident working with (or learning) police CAD, CPIC, PRIME/RMS and related equipment
 You have a demonstrated ability to act calmly and effectively in challenging situations; as well as deal tactfully, compassionately and effectively with the public and to determine the facts of an incident from distraught, excited or intoxicated persons, or those with language barriers
 You have considerable knowledge of (or the ability to learn) the Criminal Code of Canada, the Motor Vehicle Act and other appropriate bylaws and regulations; as well as knowledge of other agencies or services available
 You can thrive in a fast-paced environment and navigate your priorities independently
 You can adapt to the dynamic needs of the position as well as the department
 You can navigate your role while exercising considerable confidentiality, tact, and diplomacy
 You can pass and maintain a security clearance, including a background check and polygraph

What we can offer you

 A challenging and exciting career
 Competitive wage plus 12% in lieu of vacation, statutory holidays and all benefits
 Access to an onsite fitness facility
 Supportive leaders and co-workers who care about you and your family’s health and wellness
 Centrally located in the lower mainland of British Columbia
 One block away from Columbia Skytrain Station
 Free staff parking
 A work environment giving you the ability to connect one-on-one with our staff, including police officers, civilian members, and senior leadership team

What we’ll accomplish together

As a civilian member, working within a police department is a career like no other. It brings excitement, variety, and a challenge. The person you are, the work you will do, and the role you will play in this organization matters. You will become part of the NWPD family and join our group of diverse and talented people who truly want to make a difference.

If you are excited and curious to learn more about this opportunity, please apply – we would love to hear from you!

Job Title: Communications Operator
Employment Status: Auxiliary
Application Deadline: February 7, 2024 at 8:00 a.m.
Number of Positions: One
Union: CUPE Local 387
Department: Communications Support Centre, NWPD
Salary: $31.95 to $37.54 per hour plus 12% in lieu of benefits
Hours of Work: This position is based on operational needs, up to 35 hours a week. Shifts are scheduled during the hours of 8am – 4pm Monday to Friday.
Career Centre: https://www.nwpolice.org/join-nwpd/civilian/

To support a workforce that reflects the diversity of our community; women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), persons with disabilities, and others who may contribute to diversity of our workforce, are encouraged to express their interest. New Westminster is on the unceded and unsurrendered land of the Halq’eméylem-speaking peoples. It is acknowledged by the City that colonialism has made invisible their histories and connections to the land. We are learning and building relationships with the people whose lands we are on. We thank all applicants for their interest and advise that only those selected for an interview will be contacted.
This position is only open to those with Canadian Citizenship or Permanent Residency in Canada.

Required languages: english

Education level:  You have completed Grade 12  You have considerable experience as a Communications Operator, delivering non-emergency police incident report call-taking or equivalent relevant experience

Required skills:  You have top-notch communication skills including the ability to interpret and explain laws, rules and regulations to the public  You are motivated, compassionate, and empathetic with a genuine desire to help others  You support and promote a diverse, inclusive, and healthy workplace  You can listen and discern what information is significant, obtain all relevant details on complaints, and communicate with accuracy for those incidents requiring police response and can advise the public of action to be taken  You are confident working with (or learning) police CAD, CPIC, PRIME/RMS and related equipment

Additional skills / Assets:  You have a demonstrated ability to act calmly and effectively in challenging situations; as well as deal tactfully, compassionately and effectively with the public and to determine the facts of an incident from distraught, excited or intoxicated persons, or those with language barriers  You have considerable knowledge of (or the ability to learn) the Criminal Code of Canada, the Motor Vehicle Act and other appropriate bylaws and regulations; as well as knowledge of other agencies or services available  You can thrive in a fast-paced environment and navigate your priorities independently  You can adapt to the dynamic needs of the position as well as the department  You can navigate your role while exercising considerable confidentiality, tact, and diplomacy  You can pass and maintain a security clearance, including a background check and polygraph

Closest intersection: Columbia and 6th