Job Description

Customer Service Assistant
(NOC 64409 – Other customer and information services representatives)
Employer: Alberta Dirt Inc
Location: 113 14-900 Village Lane Okotoks, AB T1S 1Z6

JOB DETAILS
Salary: $20.00 hourly for 30 to 35 hours per week

Terms of employment: Permanent employment, Full time

Employment conditions: Day, Weekend, Morning

Start date: Starts as soon as possible

Benefits: Long term benefits/Other benefits: $100.00/month health spending account will be given after 6 months

Vacancies: 2 vacancies

JOB REQUIREMENTS
Languages: English

Education: Secondary (high) school graduation certificate

Experience: 7 months to less than 1 year

Work setting: Private company, corporation or industry

Specific Tasks/Responsibilities:
• Access and process information
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Advise clients on advertising or sales promotion strategies
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Answer clients’ inquiries and provide information
• Answer written and oral inquiries
• Develop, implement and evaluate communication strategies and programs
• Co-ordinate special publicity events and promotions
• Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases
• Assist in the preparation of brochures, reports, newsletters and other material

EXPERIENCE AND SPECIALIZATION
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint, Electronic mail, MS Office, Social Media

Work conditions and physical capabilities: Attention to detail, Repetitive tasks, Tight deadlines, Work under pressure

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Dependability, Judgement, Ability to multitask, Quick learner

HOW TO APPLY
Please submit a resume and an application letter.

By email: [email protected]

By mail:
3621 8th Ave N
Lethbridge, AB
T1H 5C8

Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.

Required languages: English

Education level: Secondary (high) school graduation certificate

Required skills: • Access and process information • Address customers' complaints or concerns • Answer inquiries and provide information to customers • Arrange for billing for services • Arrange for refunds and credits • Explain the type and cost of services offered • Issue receipts and other forms • Maintain records and statistics • Order office supplies and maintain inventory • Perform general office duties • Receive and log complaints • Receive payments • Advise clients on advertising or sales promotion strategies • Maintain and manage digital database • Consult with clients after sale to provide ongoing support • Answer clients' inquiries and provide information • Answer written and oral inquiries • Develop, implement and evaluate communication strategies and programs • Co-ordinate special publicity events and promotions • Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases • Assist in the preparation of brochures, reports, newsletters and other material

Closest intersection: 113 14-900 Village Lane Okotoks, AB T1S 1Z6