Job Description

Customer Service Assistant
(NOC 64409 – Other customer and information services representatives)
Employer: Love Canada Immigration Consultancy
Location: Unit K11 999 36 St NE Calgary, AB T2A 7X6

JOB DETAILS
Salary: $20.00 hourly for 30 hours per week

Terms of employment: Permanent employment, Full time

Employment conditions: Day, Weekend, Shift, Morning

Start date: Starts as soon as possible

Vacancies: 2 vacancies

JOB REQUIREMENTS
Languages: English

Education: Secondary (high) school graduation certificate

Experience: 7 months to less than 1 year

Work setting: Private company, corporation or industry

Specific Tasks/Responsibilities:
• Access and process information
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Advise clients on advertising or sales promotion strategies
• Maintain and manage digital database
• Initiate and maintain contact with the media
• Consult with clients after sale to provide ongoing support
• Answer clients’ inquiries and provide information
• Answer written and oral inquiries
• Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes
• Develop, implement and evaluate communication strategies and programs
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Gather, research and prepare communications material
• Co-ordinate special publicity events and promotions
• Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases
• Explain procedures, risks and benefits to clients
• Assist in the preparation of brochures, reports, newsletters and other material
• Prepare sports, literary, performance or other contracts

EXPERIENCE AND SPECIALIZATION
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint, Electronic mail, MS Office, Social Media

Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Repetitive tasks, Tight deadlines, Work under pressure

Own tools/equipment: Cellular phone

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Dependability, Judgement, Ability to multitask, Quick learner

HOW TO APPLY
Please submit a resume and an application letter.

By email: [email protected]

By mail:
14 Valley Woods Landing NW
Calgary, AB
T3B 6A1

Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.

Required languages: English

Education level: Secondary (high) school graduation certificate

Required skills: • Access and process information • Address customers' complaints or concerns • Answer inquiries and provide information to customers • Arrange for billing for services • Arrange for refunds and credits • Explain the type and cost of services offered • Issue receipts and other forms • Maintain records and statistics • Order office supplies and maintain inventory • Perform general office duties • Receive and log complaints • Receive payments • Advise clients on advertising or sales promotion strategies • Maintain and manage digital database • Initiate and maintain contact with the media • Consult with clients after sale to provide ongoing support • Answer clients' inquiries and provide information • Answer written and oral inquiries • Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes • Develop, implement and evaluate communication strategies and programs • Prepare and/or deliver educational, publicity and information programs, materials and sessions • Gather, research and prepare communications material • Co-ordinate special publicity events and promotions • Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases • Explain procedures, risks and benefits to clients • Assist in the preparation of brochures, reports, newsletters and other material • Prepare sports, literary, performance or other contracts

Closest intersection: Unit K11 999 36 St NE Calgary, AB T2A 7X6