Job Description

Job Summary
Competencies
• Continuous Improvement – Strives to improve job responsibilities through developing skills and increasing knowledge.
• Economical – Ensures work is completed in a way that is conscientious of company resources.
• Accountability – Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail – Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Communication – Expresses and transmits information with consistency and clarity.
• Cooperation – Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.
• Judgement – Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.
• Organization – Able to create or maintain processes to ensure all relevant information or tools are easily accessible. Able to prioritize work and multi-task.
• Professionalism – Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Time Management – Balances a myriad of tasks; prioritizes duties as needed and able to multi-task.
• Uphold confidentiality at all times and to the highest standard possible.
Job Duties
• Answer telephone and electronic inquiries and relay telephone calls and messages
• Photocopy and organize documents for distribution, mailing, binding, and filing
• Provide support to the Office Manager and to the Mental health and Addictions Counsellor.
• Provide input on continuous improvement for the centre, especially in organizing data needed for future planning.
• Maintain an accurate and complete trail of supporting documentation for all activities as it relates to the work of the receptionist and Mental Health and Addictions counsellor.
• Develop and maintain strong relationships with management, clients, and community
• Provide support to program managers in ensuring proper documentation for payment of invoices.
• Act as the first line contact with clients entering the centre.
• Record incoming calls and transfer of calls.
• Assist the Office Manager with preparation for Monthly Board of Directors meetings and with the AGM.
• Organize filing of all appropriate documents online and by hard copy in order to always find the appropriate trail for programs, meetings and policies.

Required languages: English

Education level: Office Administration Diploma

Required skills: • Ability to effectively use the Microsoft Office products (Word, Excel, Power Point) • Knowledge and / or willingness to learn how to update the centre’s website. • Knowledge of good office practices. • Attention to detail. • Demonstrated time management skills • Ability to prioritize and manage conflicting demands • High level of integrity and excellent work ethic • Ability to work individually as well as part of a team

Additional skills / Assets: . Priority will be given to Indigenous applicants.

Closest intersection: 2904 29 Ave, Vernon, BC