Job Description

We are proud to be selected as one of B.C.’s Top Employers once again!

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role:

As a Practice Analyst in Quality Assurance at CLBC, you will support the manager’s role in ensuring that supports and services are delivered in ways that are respectful, fair, responsive, and enhance the quality of life outcomes for individuals and families served. This includes but is not limited to:

Responding directly to individuals, families about complaints and service quality issues
Contributing to improved consumer satisfaction by working with individuals, families and CLBC staff to resolve issues.
Providing information to the manager on trends in practice to promote improvements in the quality of service provided
Research best practice methods in other jurisdictions that could be applied at CLBC
Assisting in reviews and issue mediation when regional processes fail to resolve individual or family concerns
Communicates with external appeal/advocacy bodies to promote effective solutions for individuals and families
Assisting in ensuring that privacy requirements are met and in responding to FOIPPA requests
Providing practice support to field staff on adult guardianship issues and supported decision-making issues
Providing and/or arranging for training or practice forums for CLBC staff
Supporting the Manager, Quality Assurance to promote and ensure high-quality service delivery practices and stakeholder understanding of these practices, by developing policies and internal and external communication materials
Qualifications:

Human Services degree or equivalent combination of education and experience plus two years minimum demonstrated experience with social service delivery, preferably in community living
Experience with social policy development is an asset
Experience preferred in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families
Benefits: You will receive a comprehensive benefits package:

Employer-paid extended health and dental plan
A BC Public Service Pension plan with employer contributions
Generous vacation plus additional personal days
Paid maternity/parental/adoption leave
Life insurance, paid sick days, and, if needed, long-term disability
Wellness supports, including an Employee and Family Assistance Program
Professional development funds and resources to encourage continuous learning and skill development
Access to government discounts to travel, cell phones, and more!
Location: This position must work from our Vancouver Head Office. Utilizing a hybrid working model, this position combines on-site office work with work-from-home flexibility.

Additional Info:
Term/Status: Regular / Full-time
Classification/Salary: Social Program Officer R30 / $88,152 annually

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: December 7, 2023

Apply now! To be considered, please submit an application online. Applications received by other means will not be considered.

Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at [email protected].

CLBC encourages applications from all equity-seeking groups.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/22560-13373.html

Required languages: English

Education level: Human Services degree or equivalent

Required skills: Social policy development, decision-making

Closest intersection: 17th Street and Pinewood