Job Description

Service Designer (Permanent) – Victoria 

On behalf of our client, Brainhunter Systems is seeking an experienced Service Designer to join their team in a full time, permanent position.  Our client is a software development company that creates and implements innovative technology solutions. Thriving on tackling challenges and developing solutions that help people and businesses do what they do even better.

Note: Candidates must be located in or willing to relocate to Victoria or Vancouver B.C. and eligible to work in Canada. 

Key Responsibilities:

Collaborating and managing the end-to-end journey of a product, from initial concept through to delivery for the client.
Full cycle strategy including user research, gap analysis and journey mapping.
Developing visual communications and infographics including presentation materials, service blueprints, user journey maps, and other user experience design artefacts.
Look for commonalities in activities across services where solutions could be made.
Planning and facilitation of workshops and presentations
Client management and engagement
Contributing to the development of information architecture, UI design and user flows.
Maintain quality service by establishing and enforcing organization standards.

Skills and Experience:

3+ years of experience in Service Design and/or as a Product Owner/Manager, in a team-oriented, collaborative environment.
A strong portfolio that clearly demonstrates strengths in both UX and visual design skills.
Experience working on an agile development team.
Experience managing client relationships.
Strong leadership skills with the ability to motivate, coach and mentor others.
Experience creating, developing, and executing facilitation and planning workshops.
Experience developing visual communications and infographics that are citizen-centred.
An aptitude for learning and applying new digital technologies and tools.

Nice to have:

IT experience in public sector environments.
Certification in UX Design and/or Service Design.
Training in user research, visual design, or UI design.

How To Apply:

Online: Apply online now at www.Brainhunter.com
Email: If you would prefer to email a copy of your resume for later review, we would be pleased to consider your resume for future upcoming opportunities, please send resume, availability and compensation expectation to: [email protected]

Please note: While we appreciate and welcome all applications, only those who satisfy employment eligibility in Victoria, British Columbia and meet the qualifications for the role will be contacted.

Required languages: English

Education level: A Degree, as well as Certification in UX Design and/or Service Design.

Required skills: 3+ years of experience in Service Design and/or as a Product Owner/Manager, in a team-oriented, collaborative environment. A strong portfolio that clearly demonstrates strengths in both UX and visual design skills. Experience working on an agile development team. Experience managing client relationships. Strong leadership skills with the ability to motivate, coach and mentor others. Experience creating, developing, and executing facilitation and planning workshops. Experience developing visual communications and infographics that are citizen-centred. An aptitude for learning and applying new digital technologies and tools.

Additional skills / Assets: IT experience in public sector environments. Certification in UX Design and/or Service Design. Training in user research, visual design, or UI design.

Closest intersection: Downtown Victoria/ Remote