Job Description

Business Operating as: Home2Suites by Hilton Fort St. John

Position Title: Front Desk Agent

Number of Available Position(s): 2

Terms of Employment: Full time & permanent, 32-40hrs/week, 8hrs/day.

Wage: $18.50 Hourly

Benefits:
• Employee and Family Assistance Program
• World-wide accommodation discounts with Hilton
• Participate in sponsored Community Involvement
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Language of work: English

Work Location/business address: 9519 111 St, Fort St John, BC V1J 0N1

Company Profile:

Home2Suites is the home away from home for the many workers in Fort St John. Designed for longer term stays, the spacious rooms are equipped with a full kitchen, living room, and a work desk. In addition, we offer amenities such as a pool, hot tub, gym, BBQ, and laundry facilities.
Guests often get together at the breakfast table or in our cozy common space known as the oasis. Many of our guests have been coming here for years and many of our staff have been here since we opened the doors six years ago. We have consistently been ranked the #1 Fort St John hotel on TripAdvisor and are an award-winning Hilton brand hotel.

We are looking for Front Desk Agents to strengthen our team, If you are loyal, reliable, hardworking and would like to be a part of our family, send us your resume or even better, come on over and meet us in person!

Job Description and Responsibilities:

Reporting to the Guest Services Manager, you are responsible for delivering an excellent guest and Hilton member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Guest check-ins and check outs in accordance with hotel standards
• Assign guests to hotel rooms
• Take reservations via telephone, fax, and other correspondence
• Verify method of payment
• Answer guest inquiries regarding rates, packages, and general information
• Resolve guest concerns
• Ensure the lobby and work area are clean and free of debris
• Ensure Home2 Market is fully stocked with fresh coffee and tea
• Ensure communication between different shifts and departments
• Oversee and monitor boardroom operations which includes preparation and cleaning
• Assist other departments wherever necessary

Skills Requirements:

• Previous customer service experience is required
• Previous front desk / guest services experience is considered an asset
• Excellent communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Computer skills necessary
• Flexibility to respond to a range of different work situations
• Commitment to going above and beyond for our guests

Contact information/how to apply:

Mailing address: 9519 111 St, Fort St John, BC V1J 0N1

Phone: (250) 785-5356

Please go to the link here https://home2suitesfortstjohn.applytojob.com/apply to apply for this position or email resume and cover letter to [email protected]

Required languages: English

Education level: No education required

Required skills: Please see "Skills Requirements" in description

Closest intersection: 111 Street and Tahltan Road in Fort St. John