Job Description

Job Description:
• Greet guests in a friendly and courteous manner in interactions.
• Ensures that all guests are made to feel welcome upon arrival and departure.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Provides a high level of customer service. This position includes basic mathematical skills: add, subtract, multiply or divide for simple inquiries.
• Maintain and update hotel database including replying to emails.
• Register arriving guests and check-outs as well as attending to cancellations or change of hotel room reservations.
• Ensures that any special billing instructions are noted and passed on to accounting/front desk in a timely and accurate manner.
• Answer and respond to customer inquiries, reservation calls, room service, valet and bell services.

Job Requirements:
•High School / College Diploma or Prior Hotel front desk work experience is preferred
•Experience using a hotel reservation/booking system is an asset
• Good English communication skills are essential.
• Exceptional organizational skills and able to multi-task
• Strong knowledge of MS Office.
• Must possess as professional and courteous personality, being able to remain calm in a stressful situation.
• Must be flexible in terms of working hours, may include overnights

Required languages: English

Education level: At least high school graduate

Required skills: Exceptional organizational skills and able to multi-task.

Closest intersection: Alaska Ave and 15 St.