Job Description

Position Overview
We are hiring a Retail Supervisor for our 114 Avenue Gas Bar & Car Wash site in Fort St. John. The successful candidate will be the first line of leadership, guiding a team of gas bar attendants to deliver a top-quality customer experience.

Who We Are
Fort St. John Co-op is a growing member-owned business with over 70 employees that has proudly served the Peace-Liard region for over 80 years. With a strong foundation in fuel, convenience, and bulk petroleum. We operate with a local focus, guided by our values of Integrity, Commitment, and Responsibility, and our mission to reinvest the Co-op’s profits back into our communities.

Key Responsibilities
• Encouraging a top-quality customer experience by coaching and guiding Team Members
• Support training and development of the team to encourage continuous improvement
• Maintaining exceptional site standards
• Guide and enforce Co-op policies and procedures
• Ensure consistent quality and service of product offerings and programs
• Support engagement initiatives, process improvements, and policy updates

Competencies
This position will be assessed on the following core competencies:
• Ensures Accountability – Taking responsibility for actions, decisions and outcomes
• Directs Work – Provides instruction and oversight to the team
• Customer Focus – Creating a customer centric environment that enhances loyalty and retention
Other expected competencies include: Instills Trust, Drives Results, Manages Conflict, and Decision Quality.

Qualifications
• 2+ years of front-line retail or customer service experience
• 1–3 years of leadership experience, or relevant post-secondary equivalency
• Familiarity with BC Employment Standards, Food Safety, and WorkSafeBC legislation
• Strong familiarity with technology, troubleshooting and managing high pressure environments
• Ability to safely lift 55lbs (20kg) and carry it 100 meters repeatedly
• English proficiency CEFR B2+: meet safety and customer-service standards

Compensation and Benefits
• Competitive salary (based on experience and education)
• Comprehensive benefits and employer-matched pension (CSS)
• Employee discounts, vacation, and performance incentives
• Professional development opportunities

We thank all candidates for their interest; only those selected for interviews will be contacted. For questions about the position, to apply or career opportunities, contact [email protected]

Required languages: English

Education level: No degree required

Required skills: 2+ years of front-line retail or customer service experience; 1–3 years of leadership experience, or relevant post-secondary equivalency; Familiarity with BC Employment Standards, Food Safety, and WorkSafeBC legislation; Strong familiarity with technology, troubleshooting and managing high pressure environments; Ability to safely lift 55lbs (20kg) and carry it 100 meters repeatedly; English proficiency CEFR B2+: meet safety and customer-service standards

Closest intersection: 100 Street @ 114 Avenue