Job Description

Salon Manager & Senior Hairstylist

Company operating name: Birch & Lace Salon

Location of work: 215 Mackenzie Ave, Revelstoke, BC, V0E 2S0

Hours: 30 hours per week
Compensation: $36.60 per hour
Offered benefits: growth fund, flexible schedule, free advanced education
Terms of employment: full-time, permanent
Language of work: English
Number of available positions: 1

Role Overview
We are seeking an experienced, highly organized Salon Manager & Senior Hairstylist to support the day-to-day operations of our salon while continuing to work behind the chair. This role is ideal for a strong technical stylist who enjoys leadership, mentorship, and operational excellence, and who takes pride in creating an exceptional experience for both clients and team members.
The Salon Manager plays a key role in upholding service standards, supporting staff development, maintaining operational systems, and ensuring the salon runs smoothly and efficiently.

Key Responsibilities
Technical Support & Team Training

Provide ongoing technical guidance and support to stylists and associates
Assist with onboarding, skill development, and continued education initiatives
Reinforce service standards, consultation quality, and technical consistency
Act as a resource for troubleshooting technical or service-related challenges

Client Experience & Customer Satisfaction

Ensure a consistently high-quality client experience from booking to checkout
Address client concerns, feedback, and service recovery with professionalism and care
Support front-of-house flow, scheduling efficiency, and service timing
Uphold the salon’s brand values, culture, and service philosophy

Inventory, Budgets & Product Management

Manage inventory levels and budgets for colour retail and professional backbar products
Place and track orders, receive shipments, and maintain organized storage systems
Monitor product usage, minimize waste, and support retail performance
Ensure tools, supplies, and workstations are consistently stocked and functional

Administrative & Organizational Duties

Support scheduling, systems management, and daily operational organization
Maintain clean, orderly, and efficient shared spaces
Assist with internal documentation, procedures, and operational improvements
Collaborate with ownership on salon needs, priorities, and workflow optimization
Lead 2 marketing campaigns a year, managing budget for each
Refine & implement policies and procedures with the salon team

Client Services (Behind-the-Chair Work)

Maintain an active clientele as a working hairstylist
Deliver high-quality services aligned with salon standards and education
Balance service hours with leadership and management responsibilities

Qualifications & Experience
Licensed hairstylist with solid technical experience
Minimum 3 years experience in salon management
Strong communication, organization, and problem-solving skills
Ability to lead with confidence, empathy, and accountability
Comfortable balancing operational responsibilities with client services
Aligned with a culture of professionalism, growth, and teamwork
Completion of secondary school

Why This Role
This is a unique hybrid position for a stylist who wants to grow into leadership without stepping away from the chair. You will play an integral role in shaping team culture, supporting excellence, and helping the salon operate at its highest level—while still doing the work you love.
How to apply
Contact: Sara Samson
Email: [email protected]

Required languages: English

Education level: Licensed hairstylist with solid technical experience

Required skills: Minimum 3 years experience in salon management Strong communication, organization, and problem-solving skills Ability to lead with confidence, empathy, and accountability Comfortable balancing operational responsibilities with client services Aligned with a culture of professionalism, growth, and teamwork Completion of secondary school

Closest intersection: Mackenzie and 2nd St