Job Description

Why work for CMHA York Region?

We deliver quality mental health and addictions services that promote recovery and health, and end stigma. 

Our Values:

Responsive to the needs of our clients, their families, and our communities
Respectful in how we meet the needs of our clients and staff in each interaction
Committed to delivering the highest quality of care, every time
Innovative in our approach to meeting our clients’ and communities’ needs
Inclusive in how we work and serve our clients

Team Values:

We create belonging
We build better
We deliver

We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

Competitive Total Compensation (including salary, benefits, pension)
HOOPP (Healthcare of Ontario Pension Plan) 
Comprehensive Health Benefits

Learn more about us by visiting: https://cmha-yr.on.ca/careers/

We are looking for a Community Care Coordinator on our Community Transition Team!

Closing Date: February 20, 2026

Permanent: Full-time, 35 Hours per Week, Evening Hours and Weekends may be required

Salary: $56,444-$60,461per annum *This represents the first three-steps of a seven-step salary grid. Candidate experience will be considered when determining the starting salary

Comprehensive Health Benefits: Excellent Benefits Package: Full Extended Health & Dental, Life Insurance, EAP, STD, LTD, & Pension Plan. Generous paid time off including vacation, sick, personal days.

Location: The Community Mental Health Care Coordinator for the CTT Program will work from the Vaughan located at 8271 Keele Street, Vaughan ON L4K1Z1 as well as throughout Welcome Centers within York Region. The Community Care Coordinator will be required to travel within York Region & South Simcoe for client meetings and staff training or other meetings.

Job Profile:

The Community Transition Team supports clients 16 years of age and older who are being discharged from hospitals to connect with the supports they need to stay safely in the community. The Community Transition Team also assists people to stay out of hospitals. Working with our community partners, the team helps clients to transition to the community after being discharged, access immediate support to prevent a visit to the emergency department, develop a wellness plan, find housing, get support for mental health and substance use issues and access peer support.

Responsibilities:

Maintains a client caseload, recognizing the need for extensive travel in some rural areas and intensiveness of contact with specific clients
Creates a Coordinated Care Plan through Health Links for appropriate clients
Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations
Is familiar with signs and symptoms of trauma in clients and is able to respond appropriately in making referrals and providing short-term assistance to clients to help them to manage these symptoms
Establishes collaborative partnerships with clients that involve non-judgmental listening and client-directed goal setting that fosters independence, self-determination, competence and hope, by employing empowerment/Recovery principles and practices
Informs clients of confidentiality requirements and the limitations of confidentiality
Collects relevant information from clients, and with their permission, from family members and other service providers in order to collaboratively develop an empowerment plan that incorporates Recovery principles
Assists client to identify and manage symptoms that interfere with daily functioning
Routinely discusses life and interpersonal skills and problem-solving approaches to help clients gain more independence and provides practical assistance as needed
Collaboratively develops individualized crisis plans with clients
Helps clients to take advantage of wellness opportunities including healthy diet, exercise, adequate sleep, and a variety of self-care strategies
Provides information about community resources to clients, and with their permission, family and significant others
Attends case conferences, and accompanies clients to agencies, and to health-related and other appointments
Collaboratively develops with clients a transition plan that will result in a positive termination of service
Engages in a client-directed partnership that fosters strengths, redefines barriers as needs, while promoting independence, competence, and instilling hope in the development of the empowerment plan
Uses strengths-based crisis intervention strategies to respond appropriately to clients experiencing relapse
Is able to effectively negotiate, based upon client instructions, with other service providers, including hospital staff, physicians, psychiatrists and community members, including landlords, store owners etc. to help clients meet their goals and live in Shelter or safety and security in the community
Uses familiarity with a wide range of formal services and informal supports to link clients to services, supports and resources in the community
Conducts case conferences in collaboration with the client and her/his representatives
Provides internal referrals including required documentation

Requirements:

Diploma in health service field or equivalent
Member in good standing with one of the following five Colleges regulated to perform in Ontario:
The Ontario College of Social Workers and Social Services Workers as Social Worker
The College of Nurses of Ontario
The College of Occupational Therapists of Ontario
The College of Registered Psychotherapists of Ontario
The College of Psychologists of Ontario
Minimum one year experience in a mental health environment
Direct personal experience or the experience of a family member and/or friends in living with mental health issues
Experience working with individuals experiencing serious mental illness, concurrent disorders and dual diagnosis (developmental disability and/or traumatic brain injury) is preferred
Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements
Knowledge of systemic issues such as poverty, unemployment, stigma and the isolation felt by individuals with serious mental illness and their families
Extensive knowledge of supports and services in York Region, including formal and informal resources
Excellent oral and written communication skills
Demonstrated ability to work collaboratively with clients
Ability to use knowledge of functional abilities and mental status to informally assess these in clients
Ability to apply Recovery principles and empowerment oriented philosophies and practices in work with clients
Ability to demonstrate diplomacy and professionalism when working with families and other professionals
Ability to manage time effectively, establish priorities, efficiently organize work, and meet deadlines by engaging in effective problem solving and decision making
Demonstrated ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationships with clients, maintain confidentiality, and engage in reasonable self-care strategies designed to reduce stress by balancing work/life responsibilities
Employs creative thinking in addressing service delivery issues
Able to demonstrate computer skills, specifically Microsoft Office and Outlook

Additional Requirements

A second language (Cantonese, Mandarin, Russian, Italian, Persian, Punjabi, Korean, Tamil, Urdu) reflecting the local community is preferred
Must possess a valid Canadian driver’s license and have minimum $1,000,000.00 (1 million) third party liability insurance and proof of insurance coverage of personal vehicle and ability to transport clients
A satisfactory and current Vulnerable Sector Screening

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People & Teams, Community Transitions Team.

Working Conditions: Office work, community settings, meetings in clients’ home and travel with clients.

Disclaimer: In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

To request this posting in an alternate format or to request accommodation in the application process, email [email protected]

Application Procedures:

If you are interested in this opportunity, follow the link below and click on the “Apply Now” button in the top right corner of the page to proceed to upload your cover letter and resume:

Careers

Complete the application form and submit the following:

Cover letter with 300 words or less and tell us why you would want this role and why you should be considered for the position (PDF or Word)
Resume (PDF or Word)

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities.  CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness.  In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code3.  We therefore extend invitations for applications from the following groups:

Racialized Persons
Indigenous Persons
Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Required languages: English

Education level: Bachelor's Degree

Required skills: mental health, group facilitation, youth, psychoeducation, de-escalation

Closest intersection: Yonge Street and Wellington Street