Job Description

Hampton Inn & Suites Dartmouth is looking for a frong desk supervisor to join our team.

Hotel offers an exciting opportunity for the candidate:
Wage: $18.00 – $21.00 /hr
Hours: 30-40 hours per week & Overtime hours will be paid at 1.5 times the regular wage after 48 hours per week
Benefits: Group benefit, medical benefits
Vacation: 4%
Term: Full-time / permanent position
Experience: 2-3 years of experience in hotel industry, preferably as a front desk person or night auditor
Education: high school diploma / hospitality mangement preferred

Duties:

Supervise 3-4 front desk agent clerks during shifts and establish work schedules of front desk clerks and night auditors with the front office manager.

Investigate complaints and claims & resolve these issues to improve productivity and service of the hotel
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs

Required languages: English

Education level: High School Diploma

Required skills: Please see above

Closest intersection: Dartmouth